Hybrid Bike Rental

What Is Not Included?

Meeting Location

What does my bike rental include?

Bike rentals include a bicycle, helmet, and map. Locks are also included with the rental - be sure to ask for one when purchasing your tickets or when you arrive at our shop.

What kinds of hybrid bikes are available for rent?

Our primary rental bike is the Kona Dew Boston, which is custom made for our shop. It is equipped with disc brakes, 24 gears, and 700c wheels. In times of high demand, we may also use our stock of Giant Escapes and Kona Smokes. Sizes range from XS (45cm) to XL (61cm). We also have kids bikes from Kona and Giant.

How long do the rentals last?

Rentals last for 24 hours, though you are welcome to return your bike earlier, of course. There is no overnight charge but late rentals will be charged for an extra day.

Can I rent a bike for more than one day?

Sure thing! Use the "Contact AdvenTours" link to set up a multi-day rental in advance.

Do you offer delivery?

Yes! To purchase a delivery, contact Urban AdvenTours using the "Contact AdvenTours" link. At least 24 hours advance notice is required for delivery. You may also purchase delivery after you've booked a rental online by contacting Urban AdvenTours, but purchasing a rental does not guarantee delivery.

What are the shop hours when I can pick up and return a bike?

APRIL - SEPTEMBER: 9am - 8pm, seven days per week. *** OCTOBER: 9am - 7pm, seven days per week. *** NOVEMBER: 9am - 7pm, seven days per week. *** DECEMBER: 8am - 6pm, six days per week (closed Sundays from December to February).

Are the rentals safe?

Yes. Urban AdvenTours is a fully insured company and you will be provided with a helmet. All bikes and helmets are fully outfitted with reflectors, and lights are available to rent. Be sure to arrive 20 minutes prior to departure time for bike adjustments, to ensure a safe and secure fit. UA staff can also provide advice for safe city riding.

Do I have to purchase a bike rental in advance?

Advance purchase is strongly recommended, as the number of bicycles is limited. To maximize your chances of getting the rental you prefer, please buy your tickets well in advance, either online or by phone. Tickets can be purchased through Zerve with a Visa, Mastercard or American Express.

Is there a security deposit?

All participants must provide a credit card at the start of the rental. There will be no charge on the card unless the bike is damaged or not returned. The information will only be used in the case of damage or loss of property.

Am I required to sign a waiver?

Yes. It is a requirement that all individuals participating with Urban AdvenTours agree to sign a waiver. If you are under the age of 18, your parent or legal guardian must sign for you. Our waiver is available online at: http://www.urbanadventours.com/images/AdvenTours%20Waiver.pdf

What if there is rain or inclement weather?

The rental will typically go as planned in a light rain. If Urban AdvenTours feels it is unsafe to ride a bicycle, we will contact you on the day of the rental to reschedule to another time that is convenient for you. Please be sure the local (or cell phone) number you provide when buying your tickets is accurate. We try to be flexible with rescheduling, but please note that tickets are nonrefundable.

What happens if a bike is lost or stolen during a tour or rental?

The customer is liable for the bicycle and will be responsible for the full retail cost of the bike rented.

Are children welcome to rent a bike?

If your children know how to ride a bicycle, take them along! Just remember to let us know before purchasing your rental how many child bikes you will need. If you're coming with a toddler or small child, please use the "Contact AdvenTours" link to inquire about towing attachments or child seats.

What kinds of child attachments available for the bikes?

Please contact us directly via the "Contact AdvenTours" link to inquire about attachments. We have child seats (attach to an adult's bike on a rack right behind the adult over the rear; for kids too young to ride a bike), Trail-a-bikes (attach to an adult’s bike on the seat post for children who are big enough to ride a bike, but may not be able to ride a without training wheels confidently or handle the pacing of a tour), and Burley trailers (can carry up to two children and up to 100 pounds, but are not available on public tours). Please contact us via the "Contact AdvenTours" link to inquire. Thank you!

Can I rent a different kind of bike?

Yes, specialty high-end road, fixed gear, mountain and tandem bikes are available for rental through the "Also from AdvenTours" listings to the left.

Are gift certificates available?

Absolutely! We offer gift certificates for all the products that we offer, as well as gift cards which can be loaded with a specific dollar amount. To purchase, please use the "Contact AdvenTours" link to the left.

Can I rent bikes for a large group?

Of course. For groups of 10 or more, we suggest using the "Contact AdvenTours" link.

Will I save money by returning my bike early?

No - any rental up to 24 hours costs the same.

Are tickets refundable?

Ticket purchases cannot be refunded. If you have to cancel your reservation, we will try to reschedule your event, subject to availability.

What if I get a flat tire during my rental?

If you know how to repair a flat, you may rent a flat tire repair kit (which includes levers, C02, and a tube) for $5. You may also purchase UA Flat Repair Service for $15, and a guide will ride to your location to repair your flat. If you choose not to purchase Repair Service and need assistance, there is a $25 fee.

Can I leave luggage at the shop?

We can store personal articles, bags, or larger luggage during the day for customers on tour or renting bikes. We are not responsible for lost/damaged items. Sorry, but we cannot store anything overnight.

Refund/Rescheduling Policy

Non-refundable, cannot be rescheduled.

Once purchased, tickets cannot be refunded and cannot be rescheduled because your space is being guaranteed at the event.

Weather Policy

Activity may be cancelled due to severe weather.

The activity usually runs in light rain and other moderate weather conditions, but the seller may cancel the activity up to an hour before the start time in the event of severe or unsafe weather conditions. If the seller cancels the event, ticket-holders will be allowed to reschedule tickets (subject to availability) or receive credit for a future event.

Other Policies

Participants must sign a waiver before renting a bike.

Upon arrival, participants must sign a waiver before riding. Participants under 18 must have a parent or legal guardian sign for them.

All rentals require a credit card authorization.

All participants must provide a credit card at the start of the rental. There will be no charge on the card. The information will only be used in the case of damage or loss of property.

Customers are responsible for the safe and timely return of all rented equipment.

If a rental bicycle or helmet is lost, stolen, damaged or not returned to Urban AdvenTours, you will be charged for its full retail value. If you do not return equipment by the end of business on the day of your rental, you will be charged for an additional day. This fee will be charged to the credit card information you provide at check in.

Urban AdvenTours Bikes Boston