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Activity #2115 |
Tandem Rental |
What does my bike rental include?
Bike rentals include a bicycle, helmet, and map. Locks are also included with the rental - be sure to ask for one when purchasing your tickets or when you arrive at our shop.
How long do the rentals last?
Rentals last for 24 hours, though you are welcome to return your bike earlier of course. There is no overnight charge but late rentals will be charged for an extra day.
Can I rent a bike for more than one day?
Sure thing! Use the 'Contact this seller' link to set up a multi-day rental in advance.
Do you offer delivery?
Yes! To purchase a delivery, contact Urban AdvenTours using the "Contact this seller" link. At least 24 hours advance notice is required for delivery. You may also purchase delivery after you've booked a rental online by contacting Urban AdvenTours, but purchasing a rental does not guarantee delivery.
When can I pick up and return my rental?
Our business hours are 10am - 8pm, 7 days per week. Bikes may be returned at any time during business hours. It is generally not a problem if you pick up your bike a little earlier or later than originally planned.
Are the rentals safe?
Yes. Urban AdvenTours is a fully insured company and you will be provided with a helmet. All bikes and helmets are fully outfitted with reflectors, and lights are available to rent. Be sure to arrive 20 minutes prior to departure time for bike adjustments, to ensure a safe and secure fit. UA staff can also provide advice for safe city riding.
Do I have to purchase a bike rental in advance? Can I pay cash?
Advance purchase is recommended as the number of bicycles is limited. In order to book in advance, you can only pay with a Visa, Mastercard, or American Express.
Is there a security deposit?
All participants must provide a credit card at the start of the rental. There will be no charge on the card. The information will only be used in the case of damage or loss of property.
Am I required to sign a waiver?
Yes. It is a requirement that all individuals participating with Urban AdvenTours agree to sign a waiver. If you are under the age of 18, your parent or legal guardian must sign for you. Instructions for printing and signing the liability waiver will be provided upon purchasing your tickets. Waivers will also be available in the UA shop when checking in for your rental, but it’s usually an easier process if printed in advance!
What if there is rain or inclement weather?
The rental will typically go as planned in a light rain. If Urban AdvenTours feels it is unsafe to ride a bicycle, we will contact you on the day of the rental to reschedule to another time that is convenient for you. Please be sure the local (or cell phone) number you provide when buying your tickets is accurate.
What happens if a bike is lost or stolen during a tour or rental?
The customer is liable for the bicycle and will be responsible for the full retail cost of the bike rented.
Are children welcome to rent a bike?
Tandems are a great solution for adults with children who can ride, but might not be very confident. Kid bikes, baby seats, trailer attachments, and Burley trailers are all also available for rent. Use the 'Contact this seller' link to inquire about baby seats or trailers.
Can I rent a specialty bike?
Yes, specialty high-end road and fixed gear bikes are available for rental through the Specialty Bike Rental activity listed on this site.
Are gift certificates available?
Absolutely. There is no better gift for a new student or new resident in the Boston area. It is a great way to help them become more acclimated to the city. Gift certificates are also great birthday, thank you, Christmas, and anniversary gifts. To purchase a gift certificate, please click on the "Contact this seller" link.
Can I rent bikes for a large group?
Of course. For groups of 10 or more, we suggest using the 'Contact this seller' link.
Will I save money by returning my bike early?
No - any rental up to 24 hours costs the same.
Are tickets refundable?
Ticket purchases cannot be refunded. If you have to cancel your reservation, we will try to reschedule your event, subject to availability.
What if I get a flat tire during my rental?
If you know how to repair a flat, you may rent a flat tire repair kit (which includes levers, pump, and a tube) for $5. You may also purchase UA Flat Repair Service for $15, and a guide will ride to your location in Metro Boston to repair your flat. If you choose not to purchase Repair Service and need assistance, there is a $25 fee.
