How Do Gift Certificates Work?

Using Gift Certificates

• What do I need to do to redeem my gift certificate?
  To use a gift certificate, you simply need to redeem it for a specific date and time, so that you have guaranteed tickets to attend that date and time.
• Can I redeem my gift certificate online? Over the phone?
  Yes, whichever is easier for you – gift certificates can be redeemed online or over the phone. To reedeem online, simply go to the activity's page on Zerve's website, select the desired date and time, and click the ‘Redeem’ link.
• What will I receive when I redeem my gift certificate?
  Once the gift certificate is redeemed, you will receive an e-ticket for the date and time selected, which is required to be able to attend the activity, and which will include the exact meeting location.
• Can value be put back on my gift certificate if I redeem it and then don't show up?
  No. After a gift certificate is redeemed for tickets, its value is permanently reduced, and it cannot be used again if you do not show up for the time selected.
• What if I want more or fewer tickets than my gift certificate contains?
  If you redeem a gift certificate partially, so that only some of the tickets are redeemed, your gift certificate will have a remainder value which you can use at a later time. If you choose to buy more tickets than are available on your gift certificate, you will need to pay for the balance using a credit card.