How Do Gift Certificates Work?
Buying Gift Certificates
How does the recipient receive a gift certificate I purchase for them?
When buying a gift certificate, you will be given the option to print the
gift certificate and deliver it to the recipient yourself, or to have the
gift certificate automatically emailed to the recipient. (If you choose
to have us email the gift certificate, you can indicate whether it should
be emailed immediately upon purchase, or you can enter a future date if
you want it sent later (e.g., if you want it sent on someone's birthday, etc.)
What is on the gift certificate?
Whether you print or email the gift certificate, it will include a detailed
description of the activity, which you can customize to include your name,
the recipient's name, and/or a personal message from you to them. (You also
have the option to leave off any of these three pieces of information.)
Will the recipient see how much I spent on their gift certificate?
No. The gift certificate will only display the number of tickets you purchased;
it will NOT display the dollar amount you paid. The recipient will be able to
redeem the gift certificate for the activity and tickets you selected, even if
the ticket price increases in the future.
Using Gift Certificates
What do I need to do to redeem my gift certificate?
To use a gift certificate, you simply need to redeem it for a specific
date and time, so that you have guaranteed tickets to attend that date and time.
Can I redeem my gift certificate online? Over the phone?
Yes, whichever is easier for you – gift certificates can be redeemed online
or over the phone. To reedeem online, simply go to the activity's page on Zerve's
website, select the desired date and time, and click the ‘Redeem’ link.
What will I receive when I redeem my gift certificate?
Once the gift certificate is redeemed, you will receive an e-ticket for the date
and time selected, which is required to be able to attend the activity, and which
will include the exact meeting location.
Can value be put back on my gift certificate if I redeem it and then don't show up?
No. After a gift certificate is redeemed for tickets, its value is permanently
reduced, and it cannot be used again if you do not show up for the time selected.
What if I want more or fewer tickets than my gift certificate contains?
If you redeem a gift certificate partially, so that only some of the tickets are
redeemed, your gift certificate will have a remainder value which you can use at
a later time. If you choose to buy more tickets than are available on your gift
certificate, you will need to pay for the balance using a credit card.