Rating Summary:
Rating: 4.6  1,639 rating points
# of Reviews Positive
Points
Negative
Points
= Overall
Rating
% Positive Average
Rating
Last 3 months 300 730 9 = 721 99% 4.7
Last 6 months 388 935 12 = 923 99% 4.7
Last 12 months 730 1,681 42 = 1,639 97% 4.6
All 5,718 12,144 397 = 11,747 96% 4.5
Ratings by Activity
(Each activity's ratings from the last 12 months)
Overall
Rating
% Positive Average
Rating
Whale and Dolphin Watching Adventure Tour 890 99% 4.6 Read Reviews Info & Tickets
1/2 Priced Tuesday Whale and Dolphin Watching Tour 404 99% 4.7 Read Reviews Info & Tickets
1/2 Day and Twilight Fishing Trips 228 88% 4.1 Read Reviews Info & Tickets
Catamaran Adventure Cruises 117 100% 4.9 Read Reviews Info & Tickets
1/2 Priced Whale Watch (past event) 0 0% 0.0
1/2 Priced Catamaran Adventure Whale Watch Cruises 0 0% 0.0
Whale and Dolphin Watching Adventure Tour 0 0% 0.0
Rating Date Attended Reviewer Sort Descending Gender Age Where From? Group Type?
Rating: 4
Went on whale watching adventure
Whale and Dolphin Watching Adventure Tour
Sun, Jun 28, 09   5:00 PM tsodal Female 40-49 Local Couple on a Date
Had a great time... Zerve customer service was great! Very cooperative! I have told friends already!
Rating: 4
No whales seen but tried hard
Sun, Sep 12, 10   12:00 PM tslimmer Female 50-59 Local Group of Friends
the captain did his best to find us a whale but no luck this day. He did put us in several dolphin pods with many baby dolphins to watch. Sunfish, anchovies, sunshine and good smooth ride still made it a good day to be on the water. and they made a good grilled cheese sandwich too!
Rating: 4
pretty good gtaff great job
Sat, Aug 11, 12   12:00 PM tsl123 Male 40-49 Domestic Tourist(s) Individual
wish we stay out longeer
Rating: 1
*WARNING* STAY AWAY *WARNING*
Sat, Oct 24, 09   1:00 PM tsharp3 Male 20-29 Local Other
This is one of the worst experiences that I had. The customer service received at this place was by far one of the most horrid situations. I got passed from person to person and each time had to retell a story and then got accused and blamed myself for a mistake on their end that they refused to acknowledge. The sad part is that I had proof in my hands, had an extensive call record with details, but there was still a lack of wanting to even look at this. Bringing a group of eager students from a university, this was an exciting trip and we had to buy tickets ahead of time. Because of mistakes on the company's end, we are now out several hundred dollars and they still refuse to acknowledge their mistake and work with us. Now I'm in the process of trying to work through legal means to get our money back and try to move on from one of the worst situations of customer service and organization that I have ever seen!!!
Rating: 4
Great time!
Fri, Jul 10, 09   1:00 PM tshadof Female 30-39 Local Family Without Children
Although we didn't see any whales, we did see two species of dolphins and some sea lions. It was a great time!
Rating: 5
Just Plain AWESOME
Sat, Aug 30, 14   10:00 AM TSchreiner Male 40-49 Local Family With Children
If you've never gone then what are you waiting for. Beautiful day out on the ocean looking for Dolphin and Whales. Came across hundreds of Dolphin and two blue whales. Whale and Dolphin Watching Adventure Tour out of Dana Point is awesome. The crew is very friendly and knowledgable and the catamaran is the way to go. Very comfortable, clean and has a nice kitchen/galley area. Would do this over and over.
Rating: 4
Whale Watching / Dolphins
Tue, Mar 24, 09   4:00 PM tschenk Male 40-49 Domestic Tourist(s) Family With Children
We are from Wisconsin and purchased tickets in advance. This worked very well.

Due to unforeseen circumstances, we were forced to cancel our 1200 reservation, but were able to quickly reschedule to the 1600 time slot by going online.

The cruise was very nice, even though we did not see any whales. We were given the replacement tickets for a later date. (I'm not sure when we would use them.)

Overall, still worth the trip!

Thanks!!!
Rating: 5
excellent
Sat, Mar 13, 10   2:00 PM tschaier Male 40-49 Local Family With Children
The trip was great the staff was wondedrful. The seas were quite rough that day other than that it was great.
Rating: 4
Great view of the sea with a good team on board
Tue, Oct 23, 12   4:00 PM tsauser Female 20-29 Domestic Tourist(s) Group of Friends
We have a nice view of the sea with unfortunately we have not see any whales and dolphins but we had a nice sunset and we have very appreciated that the money guarantee attidude and the fact you give us back the tickets for another time.

Thanks a lot and have a very nice Day

Kind Regards,
Rating: 5
Awesome experience!
Fri, Apr 22  12:00 PM trwilliams77 Female 30-39 Domestic Tourist(s) Individual
The captain and crew were very informative and made the experience fun!
Rating: 5
Excellent Trip
Sat, Aug 8, 15   5:30 PM trungmdang Male 40-49 Local Individual
Great captain, great crews. Had lots of fun.
Rating: 3
Could've been better
Sun, Sep 13, 15   2:00 PM Trumil Female 50-59 Local Couple on a Date
First the boat captain did not go over any safety features in case of an emergency. This was disturbing. Second, it seemed as though the captain was more concerned about conserving fuel than actually looking for whales. He did take us to a pod of dolphins which was fun but instead of running with the dolphin so they could have fun he went through the pod slowly, again I think to save fuel. Unfortunately the trip was not as satisfying as I had hoped but it's always nice to get out on the water and see the beautiful San Clemente, Dana Point and South Laguna coastline.
Rating: 4
Loved the dolphins!
Tue, Aug 16, 11   5:00 PM trudyhanson Female 60-69 Domestic Tourist(s) Family With Children
On our whale watching tour (Aug. 16) we saw two blue whales and a pod of dolphins. My grandchildren loved the dolphins! They were less impressed by the whales--but I think that was because they didn't quite comprehend the size of what they were seeing. The tour guide's commentary was informative. We had a great time.
Rating: 5
some of us didn't catch a thing, but had a ball
Sat, Aug 25, 12   10:00 AM truckinnn Male 60-69 Local Group of Friends
We had a group of 13 and most caught something but I did not. Ether way I had fun, the crew was very helpful and and friendly. We will do this again. Thanks Mike Paggen

Also the girl that checked us in was awesome and treated us great
Rating: 5
Perfect outing
Thu, Aug 22, 13   12:00 PM Trubey Female 60-69 International Tourist(s) Group of Friends
This 2 hour outing is well worth it; staff is knowledgeable and provides interesting information. Boat is great, clean and comfortable and we saw both whales and dolphins.