Frequently Asked Questions

For most questions, the quickest way to get an answer is to read the appropriate section below. Please take a moment to scan this list to see if your question is addressed. If not, please feel free to contact customer service using the information to the right.

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Selling tickets

  • If you currently sell tickets through Zerve, and have any questions or need any assistance, please contact Zerve Customer Service. If you are interested in selling tickets through Zerve, please contact us at or (212) 989-5361.
    Zerve Terms of Use

Buying Tickets

How can I buy tickets for an activity?

Tickets can be purchased online 24 hours a day at, or over the phone (212) 209-3370 or (800) 979-3370. Zerve currently accepts MasterCard, Visa and American Express.

Is there any difference between purchasing tickets online or over the phone?

Ticket prices are the same through either purchase outlet. The process is very similar either way, so purchase whichever way is most convenient for you.

What if the date and/or time I want is not displayed?

Zerve has no role in setting the specific schedules for any activities. All schedules are set by the sellers who offer and run the activities. If none of the listed times work for you, you can either check the site frequently to see if there are updates to the schedule (since schedules can change at any time) or you can contact the seller of that activity to find out if any other possibilities exist. (Each activity's Zerve page has a link to contact its seller.) Many activities sold via Zerve sell out frequently, often well in advance, so the best way to assure your preferred time is to book early.

I wanted to purchase more tickets than the site says are available. What can I do?

If you need more tickets than are available, please choose another listed date and time.

Where is the security code located on my credit card, and why must I provide it?

On MasterCard or Visa credit cards, the security code is the last 3 digits that appear on the signature strip on the back of the card. On American Express, the security code is the 4 digits on the left or right above the raised card number on the front of the card. (View picture) To provide increased security, we require this number as an extra protection against fraud, reducing the chance that an unauthorized person is using your credit card. The security code helps assure that you have physical possession of the card, because the number is only printed on the card itself - not on receipts - and is not stored. You will not be able to purchase with Zerve (either online or over the phone) if you do not have this security code.

My credit card was declined, but I'm sure that it should work fine.

When you receive a message stating that your credit card was declined, it is because your bank has refused to authorize the charges. This is usually either because you entered information incorrectly, the account does not have sufficient funds, or your bank has put a hold on your account.

You should try two things in this situation. First, check to make sure all information (credit card type, number, expiration date, security code, and billing address) is entered exactly as it appears on your card and/or credit card statement. If you have submitted all information correctly, and your credit card is still declined, please contact your bank to make sure that there are sufficient funds and no problems with your account. (Especially when you are traveling, banks may notice charges in a different city or different pattern than usual, and may put a stop on your account until you contact them.) If neither of these steps resolves the issue, please contact Zerve Customer Service.

Can I buy tickets with my credit card for another person?

You may purchase tickets for another person with your own credit card. When purchasing, enter that person's name in the "Attendee Name" space. The attendee will need you to provide them with their e-ticket (or full ticket code and meeting location details) to be admitted to the activity.

Do I need to pick up any physical tickets or wait for anything in the mail?

No. The ticket purchase process is quick and simple, it should not take more than 5-10 minutes, and does not require you to wait for or pick up any physical tickets. Immediately upon purchasing tickets online or over the phone, you will be issued a confirmation email with instructions on how to print your e-ticket online. This e-ticket will have your ticket code and all of the activity's meeting location details. Simply print it out and bring it with you to the activity.

How far in advance do I need to buy my tickets?

Activities often sell out - sometimes well in advance - so you should buy tickets as soon as you finalize your plans. This will maximize your likelihood of attending the activity at your preferred date and time.

Is it possible to hold tickets and then pay in cash at the start of the event?

No. Similar to buying tickets for many sporting events, concerts and Broadway shows, your credit card is charged immediately upon completion of your ticket purchase. There is no way to hold your space for an event without purchasing tickets.

Do you accept international credit cards?

Yes. Zerve accepts all credit cards that carry the MasterCard, Visa or American Express logo, regardless of country.

Do you accept debit or gift cards?

Yes. Zerve accepts debit or gift cards that carry the MasterCard, Visa or American Express logos.

How does the Ticket Code work? Do I need it to attend the activity?

Each Ticket Code is unique, consisting of 6 letters, followed by 3 numbers. (For example, XXXXXX - 999.) This code is your proof of purchase, and you are required to present it in order to gain entry to the activity. You will not be admitted to the activity without providing this full 9-character code at the start of the activity.

(Immediately upon purchasing your tickets, the activity's seller is made aware of your purchase and is provided the first 6 letters in your ticket code. They are NOT provided the final 3 digits. These 3 digits are the seller's proof of your attendance.)

I don't have a credit card. Can I pay in cash or by check?

Currently, the only acceptable forms of payment are MasterCard, Visa or American Express.

I'd like to purchase an activity for someone else, but I don't know what day they'll want to go. What can I do?

Tickets must be purchased for a specific date and time. Gift certificates are available for some activities, however, allowing the recipient to choose whatever day they would like to go. When these do exist, they can currently only be purchased over the phone. Please check the FAQ's for the activity. It is usually indicated there if gift certificates are available, along with instructions on how to purchase.

Printing My e-Ticket

How do I print my e-ticket?

Upon buying tickets, you will receive a confirmation email detailing your purchase. Buyers who have created a Zerve account can access their e-tickets through a link in this email. Once you have clicked this link and accessed your account, simply click on the 'Print E-Ticket' link. Buyers who have not created an account will need to print out their confirmation email itself as their e-ticket.

I purchased an activity, but I have not yet received my confirmation email/e-ticket.

The most common two reasons why emails are not received correctly are: 1) typos in the email address; and 2) junk mail or spam filters that you or your email provider have set up to sort emails into folders that are not checked regularly. If you have not received your confirmation email, first check any bulk e-mail folders on your account. It may also be necessary to add to your address book, so that your email provider knows to allow correspondence from Zerve Customer Service. If you have checked all your email folders and still cannot find your confirmation email, please contact Zerve Customer Service for help.

I printed my e-ticket, but I lost it. Can I print another one?

If you lose your printed e-ticket, it is very easy to print another one. Simply sign into your Zerve account and click on Print E-Ticket. If you are unable to sign into your account, or if you did not establish a Zerve account, you may print a copy of your confirmation email, and bring that with you the day of the event.

What if I lost/deleted my confirmation email?

If you lost your confirmation email, you can sign into your account to access all the details of your purchase, as well as print any e-tickets and additional activity information you may need. If you do not have a Zerve account, and have lost or deleted your confirmation email, contact Zerve Customer Service so that we can send you another copy.

What if I have my e-ticket, but I can't print?

If you have accessed your e-ticket, but you are not able to print, you may simply write down all necessary information - most importantly, your Ticket Code, all meeting location details, and contact information for the activity's seller in case you have questions later.

Security and Privacy (Zerve Privacy Policy)

Is the Zerve web site secure?

For all purchases, the Zerve web site uses SSL encryption technology. SSL encrypts any data that you enter, such as credit card information, so that it may not be viewed by third parties while being submitted to Zerve. The small "lock" icon on the bottom of your browser window indicates that the page you are viewing is secure.

What information does Zerve collect and store?

For verification and customer service purposes, Zerve collects and stores certain billing address and contact information. In order to process payment, Zerve asks for your credit card numbers, but deletes this information after your purchase session.

Does Zerve sell my personal information to other companies?

Absolutely not. Zerve does not sell any personal information to other companies. All contact information is used solely to provide you with the necessary information to attend and review your event, and in case Zerve or the activity's seller need to contact you regarding an activity you have purchased.

Will Zerve spam me?

No. We hate spam too. Zerve will not send you any unsolicited emails or spam. Email correspondence is used solely to provide you with the information you need to attend and review an activity, manage your Zerve account, and provide customer service.

Technical Issues

What browsers and features does Zerve's web site support?

You should be able to use Zerve's site on any mainstream browser, including Internet Explorer, Netscape, Mozilla Firefox, and Safari, among others. Your experience will be significantly better and your purchases easier, if you have javascript enabled.

What are 'cookies' and do I have to have them enabled?

"Cookies" are small strings of numbers that are temporarily stored on your computer in order to allow Zerve to carry your transaction and other information from one page to the next. While you can browse Zerve's site without having cookies enabled, you will need to enable cookies in order to purchase tickets or sign into the Zerve website. While every browser is different, you can most likely enable your browser to accept cookies by going to the "Tools" menu, selecting "Internet Options," selecting "Privacy," going to the "Advanced Settings" menu, and clicking to allow "first party" and "session" cookies.

What is the Error Code that is displayed on my error page?

The Error Code identifies what type of error you received. This code allows Zerve's technical support to better assist you when you encounter any technical errors while using Zerve's website by quickly identifying the problem. If you have received an error, please keep the Error Code handy when contacting Zerve Customer Service and include it in any email correspondence.

I got another technical error that I can't find anywhere on this page. What should I do?

If you have received another technical error, and you do not see the answer on this page, please contact Zerve Customer Service.

Purchase Policies (Terms of Use)

What happens if I bought tickets, but now I can't make the activity? Can a friend go in my place? Can tickets be refunded or rescheduled?

In order for Zerve to provide the benefit of guaranteed tickets, tickets cannot be refunded or rescheduled after they are purchased. Refund and rescheduling policies, however, are instituted by the sellers that run the activities, and in some situations, their policies may differ. Whenever you purchase tickets through Zerve, either online or over the phone, you are presented with, and must agree to, these policies as instituted by the seller.

If you purchased tickets, but cannot make the event, your best course of action is usually to give your tickets to a friend to take in your place. Tickets are transferable, and you will simply need to give your e-ticket or ticket code to your friend for them to attend in your place. As a courtesy, you should also contact the seller of this activity to let them know ahead of time.

If at any time you contact Zerve or the seller of the activity, because you cannot attend an activity you purchased, please make sure you do so in writing via email, with your full original confirmation email for the purchase included in the body of your email. We need this information in order to understand and respond accordingly, and as a result, we may not be able to reply at all to correspondence that does not abide by these guidelines.

Are there any other policies for the activity I'm buying?

Activity-Specific Policies can be found on the same Zerve page as the basic activity information. You are always asked to read, and agree to, these policies before you can purchase tickets. If you have already purchased tickets for an event and you have a Zerve account, you may view these policies by signing into your Zerve account, and clicking on the Policies link.

What if the seller cancels the activity? Can I then get a refund?

In the extremely rare situation where the seller cancels the event, customers will be entitled to a full refund or rescheduling. (Some activity policies, however, specify that in the event of cancellations due to weather, unforeseen circumstances, etc, credit will be provided to attend the activity another time, but refunds will not be provided.)

Ratings and Reviews

I just took an activity I bought through Zerve. How can I review it?

For most Zerve activities, you will receive an email containing a link to submit a rating and review a few days after attending the activity. You may also sign into your Zerve account, and under the Activities You Have Purchased heading, click on Past Activities. There, you are able to see which activities you have already reviewed, and which are still awaiting your review.

How do ratings and reviews work? What do the stars and the numbers next to them mean?

Zerve ratings and reviews are submitted only by Zerve buyers who have actually attended the activity. All reviews are posted unedited, although Zerve may delete or modify a review for reasons such as profanity. Ratings range from 1 star (Enthusiastically Not Recommended) to 5 stars (Enthusiastically Recommended). These stars are converted into positive and negative ratings, which are used to calculate the summary ratings you see on Zerve. (More details...)

Getting More Information about an Activity

If I need more information about an activity before I attend, where should I look?

Signing into your Zerve account will give you access to any maps, directions, suggestions on what to wear or what to bring, and other tips that the seller has provided. You can find these under the 'Activities You Have Purchased' heading. Scroll to the appropriate activity and click on the link there.

How can I contact the seller that runs an activity?

If you have not yet purchased tickets for the seller's activity, Zerve provides a 'Contact Seller' feature that allows you to send the seller an email. You can find links for this on the seller's main Zerve site, as well as on each activity's page.

If you have already purchased tickets, you can find the seller's contact information (usually an email address and phone number) in your confirmation email. Alternatively, you can sign into your Zerve account, and under the 'Activities You Have Purchased' heading, go to the activity run by the seller you would like to contact, and click on the seller's name.

Creating and Accessing My Zerve Account

I previously bought tickets through Zerve. Do I already have an account?

Yes, almost all buyers who have purchased tickets through Zerve also have a Zerve account created for them. You can sign into this account at by entering your Zerve member name/email address, and your password.

I can't remember my Zerve member name or password. How can I access my account?

You may sign into your Zerve account using either your member name or the email address to which your account is registered. If you cannot remember your member name, sign in with your email address instead.

If you cannot remember your password, go to the sign in page and click on the 'forgot your password?' link. Once you enter the email address for your account, Zerve will email you a link that will allow you to access your account. You can then use this link to recreate a permanent password that you will remember.

I tried to sign in, but I got an error saying my information is invalid. Now what?

First, check your sign-in information. Keep in mind that member names must be between 6 and 12 characters and cannot include any spaces or special characters other than letters, numbers and underscores. If you don't recall creating a Zerve member name, try signing in with the email address you used when you first purchased your tickets through Zerve.

Also, keep in mind that passwords are case sensitive - if there are any capital letters in your password, they must be entered as capital letters when you sign in.

If you still can't get your sign-in information to work, you can click on the 'forgot your password?' link to reset your password.

Selling Tickets

If you currently sell tickets through Zerve, and have any questions or need any assistance, please contact Zerve Customer Service. If you are interested in selling tickets through Zerve, please contact us at or (212) 989-5361.
Zerve Terms of Use